Waiting for a product to arrive can be one of the slowest parts of the whole creator experience — especially when you're ready to start filming. Shipping delays can happen, and when they do, JoinBrands makes it easy to get in touch with both the brand and our Support Team so you're never left in the dark. Here's what to do if your product is taking longer than expected. 🤩
The fastest way to follow up on a delayed shipment is through the Chat feature — a dedicated button that's always available inside each job.
📓 Note: You'll find the Chat option inside the job details for each of your active jobs. 😃
Just click Chat and you'll be able to reach out to the brand directly, ask for an update, and let them know what you're experiencing.
You can also get in touch with our Brand & Creator Assistance Team directly via our in-platform chat — just let them know what's going on and they'll help keep things moving. 😉
🎉 Hang tight — you've got this!