Welcome to JoinBrands! 🎉 We can't wait for you to start creating amazing content. Before you dive in, here's a quick rundown of best practices and a few key rules to keep your experience smooth and successful.
✅ Do's
Make sure your account info is fully set up:
Delivery address: this is where brands will ship products to you. 📦
Email address
Phone number
⚠️ Heads up: JoinBrands is currently only available to residents of the US, Canada, Australia, Germany, and the UK.
Then, as you work on jobs:
Purchase products on time: buy from the marketplace within the 24-hour window after taking the job. ⏱️
Double-check the Order ID: make sure it's entered correctly and matches the right item. If something looks off, reach out to our Brand & Creator Assistance Team for help.
Buy the right item at the right price: that exact amount is what gets reimbursed when the job's complete. 💰
On TikTok Shop, buy as a regular purchase: make sure the Refundable Sample option is not selected before you pay. See Creators: Never Buy a Refundable Sample for a JoinBrands Job. 🛍️
If your order gets canceled, refunded, or lost by the marketplace, contact both the seller and our Assistance Team.
Connect your PayPal account: click Connect PayPal on your Payout method page and sign in to your PayPal account. PayPal is the only payout method right now. Make sure your PayPal address (country, state, city) matches your JoinBrands profile so verification goes through. 🔐
Got a payout issue? Report it to our Assistance Team. They'll sort it out.
Show yourself in the content! Brands are hiring you. They want to see you featuring their product. 📸
Reach out fast if you suspect any issue with your jobs. The sooner the better.
Ask questions! Got doubts or hitting a snag? Our Assistance Team is happy to help. 💛
❌ Don'ts
🚫 Never buy a TikTok Shop Refundable Sample for a JoinBrands reimbursement job, and never request a refund from the marketplace and keep the product. If you ordered a refundable sample by accident, return the product, wait for the refund, then buy the correct version as a regular purchase and update your order ID. Here's how.
Don't buy if there's a price mismatch. If the price on the listing doesn't match the job, contact our Brand & Creator Assistance Team first. We'll sort it out.
Don't order a Refundable Sample on TikTok Shop for a reimbursement job. JoinBrands already reimburses you for the product, so a second refund from TikTok is not allowed.
Don't request a refund from the marketplace and keep the product. If you request a refund, you must return the product. This applies even if you cancel the job.
Don't forget to message the brand directly through chat if there's an issue with your order or product.
Notify the brand if your purchased product gets refunded, returned, or canceled, so they can decline the job properly.
Don't ask for a refund after a job is completed and your payout has already been sent.
Don't create multiple accounts. Only one account per person is allowed, and a PayPal account can only be connected to one JoinBrands account.
Don't post other people's content or feature someone else in your content. It must be you creating it.
Don't use AI-generated content. Our system can detect AI-generated images and content pulled from the web.
📓 Any violation of these Terms & Conditions may result in cancellation, restriction, or suspension of your account, and/or forfeiture of pending or prior jobs. We reserve the right to modify these rules at any time, without prior notice.