If you open your Certifications section and see the JoinBrands logo where your uploaded video used to be, nothing has gone wrong. š
Certification videos are removed 6 months after upload to save storage space, and the player is replaced with a static JoinBrands placeholder image. That placeholder is simply standing in for a file we no longer store.
ā Your certification is still valid
Only the stored video file is deleted: your certification itself is untouched. You keep it, it stays approved, and you can keep applying to every job type it unlocks.
š What You Need To Do
Nothing. Really! š
You do not need to reāupload your video
You do not need to redo or reāsubmit the certification
You do not need to contact support about it
š Was My Video Shown Anywhere?
No. Certification videos are only ever used internally by our review team to approve your certification. They are never displayed publicly on your profile, to brands, or anywhere on the marketplace. Once your certification is approved, the video has done its job. š¬
Still not sure about something on your certifications? Reach out to our support team. We're happy to help! š