If you open your Certifications section and see the JoinBrands logo where your uploaded video used to be — nothing has gone wrong. 👍
Certification videos are removed 6 months after upload to save storage space, and the player is replaced with a static JoinBrands placeholder image. That placeholder is simply standing in for a file we no longer store.
✅ Your certification is still valid
Only the stored video file is deleted — your certification itself is untouched. You keep it, it stays approved, and you can keep applying to every job type it unlocks.
📌 What You Need To Do
Nothing. Really! 🙌
You do not need to re‑upload your video
You do not need to redo or re‑submit the certification
You do not need to contact support about it
📌 Was My Video Shown Anywhere?
No. Certification videos are only ever used internally by our review team to approve your certification — they are never displayed publicly on your profile, to brands, or anywhere on the marketplace. Once your certification is approved, the video has done its job. 🎬
Still not sure about something on your certifications? Reach out to our support team — we're happy to help! 😉