If a payment fails to process and there are one or multiple campaigns active on your account, a notification will appear on your To-do list in the Dashboard.
⚠️ Important: Keep in mind that the charge for the campaign is made at the very moment that a creator takes the job.
This situation may happen for a number of reasons, including that your Credit Card has expired or that there are not sufficient funds in it. Therefore, all the campaigns using that card will be paused until the issue is fixed.
Update your Payment Method
To update the payment method, simply click on the notification from your Dashboard, and on the next screen, you will see the Credit Card that has the payment issue. Simply click the button that reads Add Credit Card and you will be able to update your payment method.
Once you save the replacement card, you are shown the campaigns that were paused by the failed payment and you choose which ones you want to put live again. You no longer have to open each campaign separately to reactivate it.
This offer to relaunch the paused campaigns appears in three places, so you can take it wherever you happen to fix the card: on your payment methods page, when you top up your wallet, and on an individual campaign's payment tab.
✅ Good to know: You do not have to hunt down and unpause the paused campaigns one by one anymore. After the replacement card is saved, the campaigns that were paused by the failed payment are listed for you, and you decide which of them to relaunch.
No more reading... you got this! 🎉