Learn the Basics

JoinBrands is a platform that connects Brands like yours with real people who create authentic content!

Here's a quick guide for you to understand how JoinBrands will help you retrieve that genuine content:

You create a Campaign on JoinBrands.
Our Creators will pick the jobs available and will receive the product to generate the content.
Select the content you want to purchase and download it!

Signing up is free, join and start getting real content from real people.

Creating your Brand account

You can sign up to JoinBrands with the following methods:
1. Email + Password
2. Google Account
3. Apple
Set your Company details, and add your Brand logo and information.

You are one step closer to getting UGC content!

How to navigate the Dashboard

Navigating and using your Dashboard is a piece of cake. You'll easily find your main tools:

Dashboard¹: Get a summary of your Campaigns, active, paused, pending approval, disapproved, and a quick button to create a campaign.
Campaigns²: Review the progress of your Campaigns.
Products³: Review the progress of your Products.
Content⁴: Review the content that you have previously purchased.
Resolution Center⁵: A history of your conversations with Creators.
Notifications⁶: See all your received notifications and mark them as read.
Account⁷: display the options to redirect you and update or change your information.
My images⁸: Review the pictures that you have purchased.
My videos⁹: Review the videos that you have purchased.
To-do's¹⁰: Check the next steps for each job that has been claimed within your campaigns!
Active campaigns¹¹: Check all your active campaigns.
Extra content¹²: Review the extra content that creators have uploaded for you!

Creating your first Campaign

You can refer to the following links: 'How to Create a Video Campaign' and 'How to Create a Photo Campaign'.

‼️You can also view the demo videos below to learn more about creating a campaign and its features.

⚠️ Important: The Creators' parameters don't apply for Blasts Campaigns.

📓 Note: For UGC or Influencer Campaigns, your card will not be charged until a Creator takes the Job.

⚠️ Important: For Blast Campaigns the full amount will be charged upfront and it is not possible to place a refund.

⚠️ Important: For product reimbursement jobs, a 10% sales tax is applied to the product price. In the U.S., creators typically pay taxes on purchases, with rates varying by state. To simplify the process, we apply a fixed tax rate of 10% to the product price, which is included in your payment.

This ensures clarity and consistency while also making your job more appealing to creators.

Creators' Job

Our Creators will select the job that best suits them according to their characteristics.

You'll see the Creator directly on your Campaign Details.

Resolution Center

On the Resolution Center, you will find your conversations with Creators, and if you see a green dot next to their profile picture, it means that they are currently online.

If you need to reach out to the Creator about an issue, you can start a conversation with them, to let them know about the situation.

Sending your product to the Creator

When creating your Campaign, you must select the Product Acquisition Options you prefer to deliver your product to the creator.

Reimbursement
Delivered by me
No shipping needed

If you select the Reimbursement method, you can set the Shipping Cost as well as the Taxes if you want to cover the out-of-pocket expense for the Creator.

When selecting Delivered by Me, once the Creator has picked your job, they will confirm the mailing address and you'll be able to see their information for you to enter the Tracking number and the Shipping carrier.

⚠️ Important: Based on the Tracking Code you enter, the system will provide you with a list of shipping carriers. If none of those is your selected shipping carrier, select the option Other and enter the name manually.

If you choose “No Shipping Needed,” this option is ideal for digital campaigns where no physical product is required.

Picking the Content you want to purchase

Once the Creators have received your product, they have 5 to 10 days to generate the content, depending on the Content-Type you set for your campaign. Our team will make sure the content meets your requirements.

Once the generated content is on your end, you will have up to 10 days to accept the content you want to purchase.

⚠️ Important: You can purchase more than 1 piece of content! Upsells will be available if you want to pick more than one picture/video.

Rejecting content

When creators provide their content, you can decline the content. By doing this, you will be able to provide feedback to the creator so they can improve their work according to your requirements. Find this new feature on the job details of each creator who has uploaded content for your product! 😄

📓 Note: Keep in mind that this button must be used when you do not like any of the content that your creator has sent, since this will decline all the content that is shown on your screen.

Additionally, this button can only be used once in each job unless you upgrade your Subscription Plan. 😊