Are you ready to start in the exciting UGC world? Here's what you need to know:
Table of Contents
Learn the Basics
JoinBrands is a platform that connects Brands like yours with real people who create authentic content!
Here's a quick guide for you to understand how JoinBrands will help you retrieve that genuine content:
You create a Campaign on JoinBrands.
Our Creators will pick the jobs available and will receive the product to generate the content.
Select the content you want to purchase and download it!
Signing up is free, join and start getting real content from real people.
Creating your Brand account
You can sign up to JoinBrands with the following methods:
Email + Password
Google Account
Apple
Set your Company details, and add your Brand logo and information.
You are one step closer to getting UGC content!
How to navigate the Dashboard
Navigating and using your Dashboard is a piece of cake. You'll easily find your main tools:
Dashboard¹: Get a summary of your Campaigns, active, paused, pending approval, disapproved, and a quick button to create a campaign.
Campaigns²: Review the progress of your Campaigns.
Products³: Review the progress of your Products.
Content⁴: Review the content that you have previously purchased.
Resolution Center⁵: A history of your conversations with Creators.
Notifications⁶: See all your received notifications and mark them as read.
Account⁷: display the options to redirect you and update or change your information.
My images⁸: Review the pictures that you have purchased.
My videos⁹: Review the videos that you have purchased.
To-do's¹⁰: Check the next steps for each job that has been claimed within your campaigns!
Active campaigns¹¹: Check all your active campaigns.
Extra content¹²: Review the extra content that creators have uploaded for you!
Creating your first Campaign
1.- Select your campaign Type
Select the type of campaign you want to create:
UGC Content 📷 📹
Images
Selfie with product
Product demo
Lifestyle shot
Product only
Videos
How-to video
Unboxing video
Product review
Product demo
Influencer Marketing ✨
TikToks
Instagram Reels
YouTube Shorts
Amazon Shoppable Videos
Blasts 🚀
Only Images
TikTok
Instagram
YouTube
Amazon
💡Tip: You can select Start from Scratch and on the next steps select the campaign type.
2.- Campaign Info
Set up the Campaign Name and select the Brand you want to use for your campaign.
📓 Note: You can add new and see more brands.
3.- Product Information
Select the Product you want the content for.
Once you select the product you will see the number of creators on the right side, we suggest starting with at least 5 creators! 😉
⚠️ Important: You will see the Summary on the right side with the Expected Total Budget.
Select the Content type you will require
💡Tip: Take a look at the content examples to get a better idea of what to anticipate!
Choose your Content format and submit the Content description.
Select the format that better fits your requirements according to what you need.
Submit a complete and detailed description of what you are looking for. 👀
💡Tip: Add a Google Drive Doc link with all the information if you need more details!
4.- Creators Parameters
First, you need to select the Creators Level you want to start working with. 🤩
📓 Note: Creators from higher levels can apply to level 1 or 2 jobs if you select a higher-level creator the payment will not vary.
⚠️ Important: This option only applies to UGC Content and Amazon campaigns.
Toggle on the Creators' parameters.
⚠️ Important: The Creators' parameters don't apply for Blasts Campaigns.
Specify Special Requirements, select the best Creators Approval option, and set up the Number of Creators you want to work with
📓 Note: It is not possible to add any additional details to the Special requirements.
⚠️ Important: If you invite or approve a Creator they can take the job and work with you.
4.- Summary & Payment
Review the information you've selected for our campaign and you can go back and edit it if needed.
If you have funds in your Wallet the system will charge the amount from it, however, you must have and choose another payment method in case of insufficient funds in your Wallet.
📓 Note: For UGC or Influencer Campaigns your card will not be charged until a Creator takes the Job.
⚠️ Important: For Blast Campaigns the full amount will be charged upfront and it is not possible to place a refund.
Once everything is set, click on the Next button to proceed with the payment details. If everything is done, our team will review your new campaign within the next business day! 🎉
Creators' Job
Our Creators will pick the job available for them according to their characteristics!
You'll see the Creator directly on your Campaign Details.
Resolution Center
On the Resolution Center, you will find your conversations with Creators, and if you see a green dot next to their profile picture, it means that they are currently online.
If you need to reach out to the Creator about an issue, you can start a conversation with them, to let them know about the situation.
Sending your product to the Creator
When creating your Campaign, you must select the Product Acquisition Options you prefer to deliver your product to the creator.
Reimbursement
Delivered by me
If you select the Reimbursement method, you can set the Shipping Cost as well as the Taxes if you want to cover the out-of-pocket expense for the Creator.
When selecting Delivered by Me, once the Creator has picked your job, they will confirm the mailing address and you'll be able to see their information for you to enter the Tracking number and the Shipping carrier.
⚠️ Important: Based on the Tracking Code you enter, the system will provide you with a list of shipping carriers. If none of those is your selected shipping carrier, select the option Other and enter the name manually.
Picking the Content you want to purchase
Once the Creators have received your product they have 5 to 10 days to generate the content depending on the Content-Type you set for your campaign. Our team will make sure the content meets your requirements.
Once the generated content is on your end, you will have up to 5 days to accept the content you want to purchase.
⚠️ Important: You can purchase more than 1 piece of content! Upsells will be available if you want to pick more than one picture/video.
Rejecting content
When creators provide their content, you can decline the content. By doing this, you will be able to provide feedback to the creator so they can improve their work according to your requirements. Find this new feature on the job details of each creator who has uploaded content for your product! 😄
📓 Note: Keep in mind that this button must be used when you do not like any of the content that your creator has sent since this will decline all the content that is shown on your screen.
Additionally, this button can only be used once in each job unless you upgrade your Subscription Plan. 😊
Download your Content!
Now let's get our hands on that awesome Content! 🤩
Download your pictures and videos and use them to enhance your Brand!
🎉 That was a lot of reading... You got this!