Need to chat with one of your creators? Open your campaign and head to the Details section. There you'll find a Chat button next to each creator that lets you message them directly. 💬
📓 Heads up: to reach out to a creator about a job for the first time, start the chat from the campaign Details. Brands on a paid plan (Start-Up, Pro or Max) can also start a direct chat with any creator from the Creators Marketplace, or with applicants and invited creators from the applicant and invite cards and the creator sidebar on your campaign page, no job needed. Learn more in Brands: Direct chats with creators. 😃
🌟 Pro-tip: once you've started a conversation, you can quickly come back to it by clicking the message icon in the top-right corner of your screen. That'll take you straight to your Resolution Center with all your active chats.
📓 Good to know: tap the creator's profile picture inside the chat to jump to their portfolio and see all their info. A green dot next to their photo means they're online right now. 🟢
⚠️ Important: Job statuses are shown inside the chat, so you can see exactly where each job stands without leaving the conversation.
🗂️ Your Chat List
Quick tabs: a row of buttons above the list (All, Jobs, Retainers) lets you switch between conversation types with a single click.
Direct chats: chats you start without a job (from the Creators Marketplace or from your campaign's applicant and invite cards) also appear in your chat list with all your other conversations.
Search: use the search bar to find a chat by creator, brand or product name.
Filters: open the Filters panel next to the chat tabs to narrow the list by Chat type, Brand, Product, Campaign and Job status, in that order, or show Only favorite creators. Choosing a brand narrows the product and campaign options to that brand, and any field with only one option is filled in for you automatically. Each status option shows how many creators are in it, and each dropdown only shows values that actually appear in your own chats.
Pin a chat: pin important conversations so they stay at the top of your list, marked with a small pin. Pins are personal, so pinning a chat doesn't change what the creator sees.
Multi-job chats: on multi-video campaigns, each job has its own chat. The chat list shows which job of the series a chat belongs to (for example Job 2/6) next to the campaign, and inside the chat you'll see MULTI - Job 2/6 in the header, the sidebar and the product card.
Brand logo and content preview: each conversation shows your brand's logo on the right. Once the creator has submitted content you can see, the logo is replaced by a thumbnail of that content, with the logo as a small badge on its corner. This makes it easy to tell which brand a chat belongs to and whether content has arrived, without opening it.
Typing indicator: animated dots appear on a conversation in the list when the creator is typing, even if you don't have that chat open.
📱 On phones and tablets: the chat opens on a full-height list of your conversations. Tap a conversation to open it full screen, then use the back control (or your browser's back button) to return to the list.
👋 No chats yet? New accounts open into a welcome conversation from Leo Limin, our CEO, with quick links to create a campaign, find creators, check pricing and book a demo.
✍️ Writing and Managing Messages
Formatting and emoji: make text bold, italic or underlined, and add emoji while you write.
Reply to a message: reply to a specific message in the chat. Your reply shows a short quote of the original message, and clicking the quote takes you back to it. There are no separate threads, so the reply simply appears in the normal conversation.
Images and videos: attach up to 10 images or MP4 videos to a message, up to 100 MB each. Other video formats, such as iPhone MOV files, can't be attached because most browsers can't play them. If you try, you'll see "Only MP4 videos can be attached".
Message many creators at once: select their jobs in your campaign's Jobs tab and use the bulk message action.
Reactions: react to a message with an emoji instead of typing a reply.
Edit: edit your own recent messages within 6 hours of sending them. The Edit option only appears on messages that can still be edited, so it isn't shown on automated or system messages or in closed conversations.
Delete: delete a message you sent within 6 hours of sending it. It disappears for both sides and the bubble reads "This message was deleted".
Copy and favorite: copy a message to your clipboard or add it to your favorites.
Is typing: while the creator is writing a reply, you'll see a typing bubble in the conversation where their message will appear.
Read receipts: sent and seen checkmarks under your own messages show whether the creator has opened your message.
Extend deadline: need to give the creator more time? Open the three-dot menu in the chat and choose Extend deadline, without leaving the conversation. Learn more in Brands: Extend your Jobs Deadline.
🔒 Closed chats are read-only: once a job is finished or cancelled, or a monthly (retainer) contract is cancelled, its chat becomes read-only. You can still scroll back through the whole conversation, but the message box is hidden, so no new messages can be sent there.
⚠️ Good to know: the original text of edited and deleted messages is kept in our records, so our Support team can still review it if there is ever a dispute.