Portrait images
9:16 format (Width is lower than the height)
Minimum resolution of 2160 x 3840 (4K)
If your portrait images are being rejected, ensure they meet the exact resolution and aspect ratio requirements. Common issues include resolution mismatch, incorrect aspect ratio, or using the front camera, which may not provide sufficient quality.
Landscape images
16:9 format (Width is higher than the height)
Minimum resolution of 3840 x 2160 (4K)
For landscape images, verify that the resolution and aspect ratio are correct. Avoid cropping or editing that reduces resolution, and use the rear camera for better quality.
Square image
1:1 format (Width and height are the same)
Minimum resolution of 2160x2160 (4K)
Square images must meet the exact resolution and aspect ratio requirements. Ensure the resolution is not reduced during editing, and double-check dimensions before uploading.
Recommended Tools for Resizing and Enhancing Photos
Canva: Resize and export high-resolution images.
Remini: Enhance and upscale photo resolution.
Snapseed: Edit and maintain image quality.
Fotor: Resize and enhance image quality.
FAQs
Why are my photos being rejected despite cropping them to the correct format?
Photos might still be declined if their resolution does not meet the required minimum. Ensure both the format and resolution are correct.
What should I do if my images are still being denied after adjustment?
Use an online image resizer to manually set the resolution to the exact required dimensions. If the issue persists, contact JoinBrands support for assistance.
Can support manually override the platform to accept my photos?
No, the platform cannot override the required upload dimensions. You must edit or retake your content to match the exact specifications.
Now you know the requirements for your image content! 🤩
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