Keeping an open line of communication with a brand is one of the easiest ways to keep your job running smoothly. Whether you have a question about the product, need a status update, or hit an unexpected issue, you can chat directly with the brand from inside JoinBrands.
💡 When to Reach Out
There are a few common situations where reaching out to the brand (and our Brand & Creator Assistance Team) will help keep things moving:
The product hasn't arrived.
The product arrived damaged.
You received the wrong product.
A refund has been issued by the marketplace.
If anything outside of this comes up, don't hesitate to message — the chat is there for any back-and-forth you need during the job.
🚀 How to Start a Chat
Contacting a brand is quick and simple:
Open the job details for the campaign you're working on.
Click the Chat section.
Send your message — the brand will see it and can reply directly from their side.
💡 Tip: Once you start a conversation, you can always find it again in the Resolution Center, so nothing gets lost.
📓 Good to Know
A green dot next to the brand's icon means they're online right now — a great time to send a message for a quick reply.
Job statuses now live inside the chat module, so you can always see where things stand without leaving the conversation.
🎉 You've Got This!
Clear communication is one of the best ways to build trust with a brand and land more jobs in the future. Don't be shy — if something comes up, just send a message and our team is always here to help along the way.