At JoinBrands, we value transparency and strive to provide our clients with clear guidelines on our refund policy. Please review the following details to understand our approach to refunds for different services:
💳 1. Subscription Plans
All subscription plans purchased on JoinBrands are non-refundable. Once a subscription is activated, the associated charges are final.
📓 Tip: Carefully select the plan that best suits your needs before purchasing. You can review and manage your plan options in your Subscription Settings.
💥 2. Blast Campaigns
Due to the unique nature and structure of Blast Campaigns, these are also non-refundable. We're committed to ensuring high-quality and timely delivery of campaign services — but once a Blast Campaign is launched, any charges related to it are final.
🔄 3. Regular Campaigns
For regular campaigns, you have the option to cancel jobs if necessary once the job enters Late Status.
If you cancel a job within a regular campaign, you'll be eligible for a refund on that specific job:
✅ Eligibility — only jobs canceled directly by you qualify for a refund.
💸 Refund destination — the refunded amount is credited back to your account.
⏱️ Processing time — refunds typically take approximately 10 days to appear on your statement.
📓 Note: If your refund takes longer than 10 days to appear, please contact your bank for assistance.
✨ 4. Extra Content
All extra content purchases are non-refundable. We encourage you to thoroughly review any extra content before completing your purchase to make sure it meets your needs and expectations.
🚚 5. Shipped-by-me Campaigns
JoinBrands does not process or handle payments related to products shipped directly by Brands.
Brands are solely responsible for coordinating and resolving any shipping or delivery disputes with their chosen courier or logistics provider.
As such, we are unable to provide refunds or compensation for product or product delivery costs, as we cannot verify what was shipped, when it was shipped, where it was sent, what the cost is, or who ultimately received the item. Any verified cases of product misuse or failure to return products by a Creator will be reviewed and addressed internally in accordance with our Terms of Service.
🤝 Need More Help?
If you have any questions or need further assistance regarding refunds, feel free to reach out to our Brand & Creator Assistance Team — we're here to help.
Thank you for choosing JoinBrands! 🎉